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3CX Soft Phone User Guide
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Tone of Voice | Online Call Center Agent Soft Skills Part 4
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Excel Mobile Calling Trick and how to convert hard copy to soft copy through excel.
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Why Metrics Matter for Contact Center Agents | Online Call Center Agent Soft Skills Part 26
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Controlling Talkative Callers | Online Call Center Agent Soft Skills Part 15
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How to Greet Callers | Online Call Center Soft Skills Part 29
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7 Tips for Effective Communication | Online Call Center Agent Soft Skills Part 1
