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4:40
3CX Soft Phone User Guide
8:17
36 English Phrases For Professional Customer Service (FREE PDF Guide)
4:27
5 Tips for Expressing Empathy Over the Phone | Online Call Center Agent Soft Skills Part 2
3:57
Make and Receive Phone Calls Using the MiCollab Soft Phone on the Web
5:30
Tone of Voice | Online Call Center Agent Soft Skills Part 4
5:33
Controlling Talkative Callers | Online Call Center Agent Soft Skills Part 15
4:25
Why Metrics Matter for Contact Center Agents | Online Call Center Agent Soft Skills Part 26
6:17
CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME
