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Why New Agents Are Too SOFT 😳
7 Tips for Effective Communication | Online Call Center Agent Soft Skills Part 1
How To Make Callers Feel Important | Online Call Center Agent Soft Skills Part 16
Why Metrics Matter for Contact Center Agents | Online Call Center Agent Soft Skills Part 26
How to Welcome New Agents | Online Call Center Soft Skills Part 33
How to Handle Stress | Online Call Center Agent Soft Skills Part 10
Managing Silent Gaps In Calls | Online Call Center Agent Soft Skills Part 19
MiContact Center Enterprise Agent: Soft Phone Setup