Description Shopify Inbox

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.
USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.
Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and social media all within a single business chat app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations
Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app:
APPLE BUSINESS CHAT
Let customers contact you through Messages on their Apple device.
MESSENGER
Let customers contact you from your Facebook Page and Facebook Shop.
INSTAGRAM (coming soon)
Let customers contact you through your Instagram posts, stories, and Shop tab..
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FEEDBACK & SUPPORT
Visit the Shopify Help Center

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What's New Shopify Inbox

• View when your customers place a new order or have a recent order within conversations.
• View when customers are active on your store and in chat with the new online and typing indicators
• Improved message preview in notifications
• We have fixed an issue with filtering conversation to unread
• Bug fixes and improvements
Please reach out to [email protected] with any feedback!

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