tontonan
1:06:59
Five Customer Engagement Trends Impacting Contact Centers in 2016
15:22
Customer Service Vs. Customer Experience
53:55
Key Strategies for Customer Experience Management
1:55
Calculating the return on your investment in customer service training
29:54
CX Summit 2016 - Building customer experiences that transform business
46:49
Happy to Be Hooked: Design, Emotion and the New Customer Experience
44:44
Imagine 2016 - Breakout III - Delivering the Goods: Revolutionizing the Customer Experience
57:48
Best Practice in Travel and Transport Customer Experience
