Penerangan MyMobile

An app for effective customer self-service
BOOST YOUR CUSTOMER SELF- SERVICE WITH MYMOBILE!
Using MYMobile you can provide better service to your customers, enabling you to convert prepaid to recurrent customers while realizing new business opportunities.
• Differentiate your product from competitors
• Extend customer relations to prepaid customers
• Increase customer satisfaction and so lower churn with less effort
• Your customer maintains control while buying additional packages
CUSTOMER SELF SERVICE
Around the globe numerous mobile service providers run their customer self-service with MYMobile. Offer your customer freedom and independence previously unknown.
• Integration of credit card payment means maximum flexibility.
• Recharge effortless without sharing with a costly distribution network
• One time and recurrent packages just intime on demand
INDIVIDUAL PRICING
Subscriber individual plan creation allows you to cross-sell without effort!
• Your subscribers manage their account without customer care interaction – increase ARPU by lowering care costs
• Immediate access and activation of products and services
• Turn prepaid into recurrent hybrid customers, based on their demands and budget.
ALL IN ONE SERVICE MANAGEMENT
Optimal Service Management with MYMobile – Improve your service processes and quality for increased customer satisfaction and lower costs!
• Pre-integration into care and ticketing assures higher efficiency through self care capabilities and improves customer experience
• CRM integration increases customer transparency allowing for tailor made services.
• Marketing is tailored and customer- focused – even across prepay and hybride propositions