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Anger - QuickTapping with Brad Yates
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10 Tips for Dealing with Angry Customers | Customer Service Skills
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8 ways to say no to customers with examples
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Choose Not to Be Offended - The Spoken Word
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De-escalation Skills Training for Employees | Dr. Jeremy Pollack
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When There's No Solution in the Moment, Try This.
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Conflict Resolution: How to Settle Your Differences Fairly | BrainPOP
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20 English Customer Service Phrases
