MyMCI

Description of MyMCI

MyMCI, the first companion of digital life
In MyMCI, the extensive services of Hamrah-e Aval (MCI) are available for all subscribers in online, and users can view and manage the services they want:
• View the user profile and manage all SIMs of subscribers in both simple and advanced modes
• View details and instant payment of bills and the possibility of debt installment and pay them and also view the bill payment history.
• Increase the credit of postpaid subscribers in order to prevent intermediate line interruption, especially when using international roaming
• View SIM credit balance for prepaid subscribers by type of charge, and purchase normal, wow, youth and women charge, and view the charge purchase history
• Emergency umbrella service (emergency call and charge) for prepaid subscribers
• View and manage all active packages by type of package and service
• Purchase and activate all packages provided by MCI in the groups of Internet, call, SMS and customized packages and DTS (Madar-e Firouzeie)
• Activating and benefiting from incentive schemes such as birthday gifts, accelerated payment gift and periodic and occasional gifts
• Join the customer club (Firouzeie Club) and enjoy attractive and exciting incentive schemes
• Get in detail call summary
• Transfer credit from postpaid and prepaid SIMs to prepaid one
• Purchase modems and SIMs
• Convert prepaid SIM to postpaid one
• Ability to disconnect and reconnect SIM or to expropriate SIM
• Activate and deactivate the pay-as-you-go internet
• Remove prepaid SIM card from the blacklist
• Activate and deactivate services such as roaming, "Tamasban", voice messaging, call restriction, and advertising bulk SMS
• View the active ring back tone and search for RBTs and activate or deactivate them
• View the active VAS services and search among various VAS services and activate or deactivate them
• View offices around the user and the status of Internet coverage on the map and the possibility of testing Internet speed
• Contact support directly (call, SMS and email) or give users the opportunity to request call them back
• Participate in polls and submit suggestions and criticisms
• Manage active user sessions
• Login biometrically
New Changes
In the new version, problems of the previous versions have been fixed and a more efficient and useful user interface has been provided:
Attractive design and simplified user journey
The user interface has been redesigned in a way that users can benefit from the services they want in simpler processes and through a user-friendly environment.
Simple and advanced mode
In the simple mode, the user can easily view and manage the main services he/she needs on just one page. Besides, in advanced mode, subscribers can see, manage, and use all MyMCI services.
E-wallet and MPG
Due to the time-consuming payment of bills and purchases from internet payment gateway (IPG), this possibility has been added in order that subscribers can use an e-wallet to pay with just few clicks and take advantage of desired services.
Also, it is possible to pay through the mobile payment gateway (MPG) with a better user experience and faster than regular IPG.
The most comprehensive platform for purchasing MCI packages
To provide the best user experience for users, all MCI’s packages offered in all channels have been integrated and offered in MyMCI app. Besides, user can also buy charges with an extra 5% more or buy wow charge, youth, and women charges.
Pay bills immediately
To improve the user experience of postpaid subscribers and raise the transparency in the billing process, it is possible to immediately zero the bill, debt and related bill as soon as the bill is paid.
Periodic and occasional prizes
In new version of MyMCI, there is possibility to activate all periodic prizes (i.e. Dushanbe Soori package) and occasional prizes (i.e. Eidaneh package), so subscribers can be informed about these prizes by visiting the app regularly and take advantage of them.