HPN/SHL

“What should I do when my child falls and gets a bump on the head?” “Should I call the doctor if I’ve had a sore throat for three days?”
What should you do about behavioral issues, from toilet training to teaching responsibility to teenagers?
These are questions that all of us have.
Health problems and parenting issues can arise anytime – evenings, weekends, when you’re traveling or when your doctor’s office is closed.
HPN/SHL Symptom Checker is designed especially for these challenges and concerns.
The Symptom Care Guides help you make smart decisions on what level of care (if any) is needed and how to provide symptom relief for minor illnesses and injuries you can manage on your own.
HPN/SHL Symptom Checker is derived from the clinical protocols use by physicians and nurses in 10,000 practices and 400 nurse advice lines in the US and Canada.
They have been tested for 15 years on more than 150 million symptom calls.
The 145 Parent Advice Messages deal with the most common behavior and wellness questions parents ask their physicians.
Each topic provides a description of the issue, three to five specific recommendations to address the concern, and (often) additional resources which may be useful to your situation.
Symptom Checker Features
• Easy 3-step navigation:
1. Choose the most appropriate symptom care guide
2. Use the symptom decision chart to find the recommended action
3. Follow the self care advice to manage minor illnesses & injuries at home
Each symptom care guide contains:
• Definition which describes the focus of the care guide so you can decide if it’s a good fit for your problem.
If not, there are quick links to related care guides.
• Decision Chart which helps determine what action is suggested based on the severity and description of your symptom.
Once you have a match, simply follow the corresponding action, such as Call 911, Call Doctor Now, Call Doctor within 24 hours or Manage at Home.
• Immediate Connections to 911, your doctor, your child’s doctor or nearby Emergency Department (ER) are available if you have phone service.
• Home Care Advice is available for any illnesses and injuries that can be managed at home.
The instructions provide clear, up-to-date steps for relieving symptoms.
Extras:
• Medication and Allergy List for tracking important information about your family’s prescriptions and/or over-the-counter medications.
• First Aid topics and illustrations to support immediate action, if needed.
• Dosage tables for common over-the-counter medications.
• Visual images to help you identify symptoms (e.g. rashes), injuries and common causes of bites & stings.
• Find a plan specific provider by specialty, name, and location.
• Find a nearby urgent care or emergency department based on your current location.
• Access the @YourService mobile portal from within the app.
Disclaimer: The information provided with this Application is not a substitute for professional medical advice, diagnosis or treatment; it is for informational purposes only. Talk with your healthcare provider about any questions you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or 911 immediately.
Before using HPN/SHL Symptom Checker, all users should read and agree with the full Disclaimer available in the application.
This app will ask the user for permissions to the following items: accessing contacts, sending notes to contacts, dialing emergency numbers, downloading the most current health information, accessing your location and sharing the app with others. These features will only be used upon your request and will perform to your specifications when sending to contacts and dialing phone numbers. ​